-- title: Emergency: when and how to contact support slug: emergency-contact-support order: 1 ---
🚨 Emergency: when and how to contact support
Some situations require immediate action. Please contact support only in the following emergency cases.
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Situations considered as emergencies
You may contact phone support only if you are in one of these situations:
- Unable to access the apartment or your room (lost keys, blocked door, etc.)
- Unable to lock the entrance door of the apartment or your room
- Situations involving an immediate risk to people, such as:
- Gas leak
- Harassment or threat
- Any other immediate safety risk
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Contact support
đź“ž +33 9 39 24 09 02
👉 This number is reserved for emergency situations only.
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Non-emergency cases
The following situations are not considered emergencies:
- Internet outage or slow connection
- Minor equipment issues
- General or administrative requests
👉 For these cases, please use the "Report an issue" form.
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⚠️ Important
- Any misuse of the emergency phone support may result in a €49 fee
- Please use standard channels for non-urgent requests
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Reminder
👉 If in doubt, always prioritize your safety. 👉 If the situation requires public emergency services (fire, life-threatening emergency), please contact local emergency services directly.
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Best regards, The Citydays Team