My radiator is making noise

1. Electric radiators

If you hear clicking or cracking, it is usually the expansion of materials as the radiator heats up or cools down.

• These noises normally disappear quickly.
• For example: switching back on after summer or turning off during the day.

2. Water radiators

If the noise continues after about thirty minutes:

• Check that there is no leak on the radiator.
• If a leak is found, turn off the radiator and contact our team.
• If no leak is visible, let the radiator fill and stabilise.

A continuous "hissing" noise may indicate pressure that is too high in the boiler.

• In that case, check the boiler display and reduce the heating temperature if possible.
• If that does not fix the problem, contact our technical team.

3. If the problem persists

Please send us the following so we can respond quickly:

• A photo of the radiator or boiler
• A photo of the error code, if displayed
• A short video of the noise or problem

These details are essential to identify the cause and schedule a visit if necessary.

If the problem persists

Please fill in our incident report form and attach a photo or short video: Report an incident Our technical team will respond quickly if needed.