I have no electricity

Panel components:

• Main circuit breaker: supplies the whole apartment (ON/OFF).
• Secondary breakers: each circuit (sockets, lighting, kitchen, etc.).

Case 1: cut in the whole building If your neighbours also have no electricity: check with them; otherwise report to our team so we can contact the building manager or network operator.

Case 2: cut in the whole apartment Often due to overload or a faulty appliance.

1. Set all secondary breakers to OFF, main breaker to ON.
2. Switch the secondary breakers back on one by one.
3. If the power cuts again, you will identify the area concerned.
4. Switch off and unplug all appliances in that area, then reset the breaker.
5. If the cut happens again, an appliance or socket is probably faulty. Unplug appliances one by one to find the cause and stop using it. Case 3: partial cut (one room or one appliance)
6. Switch off and unplug all appliances in the area. Leave the local breaker on OFF.
7. Plug appliances back in one by one and reset the breaker to identify which one causes the cut.
8. Once the appliance is identified, unplug it and stop using it. Note: The problem may be a faulty socket. Test the appliance on another socket: if the cut happens again, the appliance is at fault; otherwise the socket may be faulty. Need help: Contact our team via the "Report an incident" form with a clear description, photos of the panel if possible, and the appliance concerned if relevant. # If the problem persists Please fill in our incident report form and attach a photo or short video: Report an incident Our technical team will respond quickly if needed.