My cooker / hob is not working properly
The appliances provided in our apartments are of similar quality across all Citydays accommodations. The instructions below therefore apply to most models available. In case of technical fault (connection issue, leak, breakdown, etc.), our technical team is available to assist you. Any problem due to misuse, lack of maintenance or abnormal use will be at your expense.
Child lock enabled (induction hob)
If your hob no longer starts and the "lock" symbol appears:
- Press the key showing the lock.
- Hold it until the indicator goes out.
- A beep should confirm that it is unlocked. ##### Other common issues - Check that your hob or cooker is plugged into a working power supply. - Check that the control buttons or touch keys are not blocked by residue or dirt. - For induction hobs, make sure you use compatible pans (flat, magnetic bottom). ### Contact us via the "Report an incident" form with: - A photo of the appliance clearly showing the model. - A photo of the error code (if displayed). - A short video showing the problem. # If the problem persists Please fill in our incident report form and attach a photo or short video: Report an incident Our technical team will respond quickly if needed.