My microwave is not working properly.
The microwaves provided in our apartments are selected for their quality and safety. Most appliances in your accommodation meet these standards. In case of fault, breakdown, connection issue or defective part, our technical team is available to assist you.
Usage recommendations
- Avoid aluminum, certain plastics, or any material not designed for microwave use
- All containers provided in the apartment are microwave-safe
- Only use microwave-safe containers
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If the problem persists
If the microwave still does not function properly after these checks, please fill out the form.
To help us respond quickly, please provide:
- A clear description of the issue (e.g., not heating, unusual noise, not starting, door not closing properly, etc.)
- A short video showing the malfunction
- A photo of the error code (if displayed)
- A photo of the microwave model
> If an error code appears, we recommend checking the appliance manual online to identify it. This may help resolve the issue.