Citydays

No internet connection in my accommodation

At Citydays, internet access is provided for the whole accommodation. If you have connection difficulties, please follow the steps below before contacting us.

Case 1: Internet no longer works at all in the apartment

Check the internet router

  • Make sure the router is plugged into a working power socket.
  • Check that the circuit breaker or switch for the router on the electrical panel is on.

Restart the router

  • Unplug the router for 10 to 20 seconds, then plug it back in.
  • Wait a few minutes for the connection to be fully restored.

Check the lights

  • Look at the router’s indicator lights.
  • If a red or unusual light appears, note it or take a photo.

Check the network

  • Does the Wi-Fi network appear in the list of available networks?
  • Are you using the correct network name (SSID) and password?
  • Are you connected to the main router or a Wi-Fi repeater?

Speed test

  • If the connection is very slow or unstable, run a speed test via Speedtest.
  • Keep a screenshot of the result.

Case 2: Weak connection in a specific area of the apartment

If internet works fine near the router but not in some rooms:

  1. Run a speed test in the room concerned.
  2. Run a second test right next to the router.
  3. Compare the results. This will help us identify a possible signal range issue. ### Case 3: Slow connection in the whole apartment or saturated network If the connection is insufficient for several users (frequent slowdowns, dropouts): - Run a speed test. - Note when the problem occurs (constant, at certain times, when several people are connected). ### Information to send us if the problem persists If, after restarting the router and doing the checks above, the problem continues, please contact us via the form and send us: - A photo of the router with the lights visible - A photo of the router model - A photo of the error code displayed, if any - A short video showing the problem - Screenshots of the speed tests, if you did them ### Technical handling After receiving all this, our team will report the incident to our internet provider Free to get a resolution as soon as possible. We remain available for any questions or further information. # If the problem persists Please fill in our incident report form and attach a photo or short video: Report an incident Our technical team will respond quickly if needed.
Report an incident