Internet is slow? What is a powerline adapter?
In some rooms of the apartment, the internet connection may be slow or unstable. To improve the signal, you can use a powerline adapter (CPL), which carries the internet signal over the apartment’s electrical wiring. A powerline adapter extends Wi-Fi coverage to rooms far from the router and improves connection quality for your computers, consoles or other devices.
Steps to follow if internet is slow
Check the internet router
- Make sure the router is properly plugged in and powered.
- Check that the router lights are not red.
- Restart the router if needed and wait a few minutes for the connection to stabilise.
Test internet speed
- Go to speedtest.net and run a speed test in the room where the connection is slow.
- If you can, also run a test near the router to compare results.
- Send a screenshot to our technical team for analysis.
Using a powerline adapter (if the apartment does not have one)
- Citydays can provide a powerline adapter to improve coverage in distant rooms.
- The powerline adapter plugs into a wall socket and connects to your router by Ethernet cable. A second adapter plugs in where the connection is weak.
- Once installed, the powerline adapter creates a stable network for your devices.
If the problem persists
Even after these steps:
- Check if an error code appears on the router or powerline adapter, and take a photo.
- Film the situation if possible to show us the problem.
Then contact our team via the Citydays support form. We can arrange for a powerline adapter or report the fault to our internet provider to resolve the situation as soon as possible.
If the problem persists
Please fill in our incident report form and attach a photo or short video: Report an incident Our technical team will respond quickly if needed.