I have a problem with my powerline adapter

Problem 1: I am connected to the Devolo but have no internet

1. Check if the problem affects only your room or the whole apartment - Ask your flatmates if they also have connection issues. - If nobody has internet, the problem is probably with the main router. In that case, please see the guide on internet router problems.
2. Check the main Devolo unit - The Devolo unit connected to the router must be plugged directly into a wall socket. - It must not be plugged into an extension lead, cable or UPS, as the signal travels through the wall’s electrical wiring. ### Problem 2: Cannot connect with the password - Check that the password you are using matches the one in your apartment information. - Some accommodations have several Devolo units. Make sure you are connecting to the network for your room. ##### Automatic update: - The Devolo sometimes performs an automatic update. - During this time (which can last several hours), connection may be impossible and a message like "incorrect password" may appear. - In most cases, the connection returns automatically once the update is complete. If the problem continues after several hours, contact our support. ### Problem 3: The Devolo was reset and the password changed In this case, please contact our technical team directly. Reconfiguration will be required and cannot be done by tenants. ### Information to send us if the problem persists To allow us to respond quickly, please send us via the form: - A short video showing the problem - A photo of any error message, if displayed - A photo of the model (label visible) - A photo of the Devolo unit(s) After receiving these, our team will tell you the next steps. # If the problem persists Please fill in our incident report form and attach a photo or short video: Report an incident Our technical team will respond quickly if needed.